Confirm your details (validation) issues

What you will need:

• Knowledge of the details of your automobile insurance policy:

• Pink Slip/Proof of Car Insurance Card/Motor Vehicle Liability Insurance Card (optional).
• Insurance policy documents or emails (optional).

Why do we need to confirm your details?

• We need to validate your identity to make sure that your insurance and claims data is disclosed only to you.

Your data is safe with us:

• For 35 years we have been a trusted partner of the Canadian Property & Casualty Insurance industry for storing and processing insurance and claims history data.

What insurance policy is shown for validation?

• We use your latest personal lines automobile insurance policy for validation. This policy may be an expired policy.

• If you drive a vehicle for commercial purposes or have a work vehicle, it is likely using a commercial automobile insurance policy. We do not use commercial policies to validate your identity.

Who is the most recent insurer on your policy?

• Select your most recent insurer from the list displayed. If you do not recognize the insurers from the list, check the details of your insurance policy, this can be found on your pink slip, proof of car insurance card, motor liability card, or a copy of your insurance policy.

Note: Insurance brokers and banks may use a different insurance company name on your insurance policy, so it is best to check these documents.

What month does your policy expire/renew?

• Select the month when your policy is set to expire or would have expired.

Note: If your policy was cancelled, select the month of natural expiry – when the policy would have expired if it was not cancelled.

What vehicle is listed on your latest policy?

• Select the year, make, and model of one of the vehicle(s) that appears on your most recent policy.

If you have any issues during registration consult our other troubleshooting guides or contact our support team at insurance.helpdesk@cgi.com. Please include a picture of the front and back of your driver’s licence. You may be asked three questions about your insurance history to validate your identity.